Cancellation and Refund Policy
1. Cancellation Policy
- Customers can cancel their order up to 24 hours before the scheduled delivery time.
- To cancel an order, customers must contact us by phone at +91 999-037-1020 or through WhatsApp at
+919990371020. - Refunds for cancelled orders will be processed within 7 business days, and the amount will be refunded to
the original payment method.
2. Refund Policy
- Refunds will be issued for the following cases:
- Cancellation of an order made at least 24 hours before the scheduled delivery time.
- Non-availability of the ordered cake or product.
- Quality issues or defects in the delivered product.
- Refunds will be processed within 7 business days.
- In case of non-availability of the ordered cake or product, customers will be provided with the option to
choose an alternative product of equal value or receive a full refund. - In case of quality issues or defects in the delivered product, customers must notify us within 24 hours of
receiving the order. We may request supporting evidence, such as photographs, to investigate the issue and
process the refund accordingly.
3. Delivery Policy
- Ivan Bakers provides delivery services in Delhi, Noida, Greater Noida, Greater Noida West, Ghaziabad,
Faridabad, and Gurgaon. - Same-day delivery service is available for orders placed before the specified cutoff time. Please check the
website or contact us for the exact cutoff time. - Midnight delivery service is available, but advance booking is required. Customers must book the order at
least 24 hours in advance. - Delivery charges may apply based on the delivery location and order value. The delivery charges will be
communicated to the customer during the order placement process.
Note: As cakes are perishable products, it is important to ensure that someone is available at
the delivery address to receive the order at the scheduled delivery time. In case of any issues or concerns
regarding the cancellation, refund, or delivery, customers are advised to contact us using the provided contact
information.
This Cancellation and Refund Policy is subject to change without prior notice. Please review this policy
periodically for any updates.
FAQ – Cancellation and Refund Policy
1. Can I cancel my order?
Yes, you can cancel your order up to 24 hours before the scheduled delivery time. Please contact us by phone at
+91 999-037-1020 or through WhatsApp at +919990371020 to request the
cancellation.
2. How long does it take to process a refund for a cancelled order?
Refunds for cancelled orders are typically processed within 7 business days. The refunded amount will be returned
to the original payment method used for the purchase.
3. What cases are eligible for a refund?
Refunds are eligible for the following cases:
- Cancellation of an order made at least 24 hours before the scheduled delivery time.
- Non-availability of the ordered cake or product.
- Quality issues or defects in the delivered product.
4. What happens if the ordered cake or product is not available?
In case the ordered cake or product is not available, we will provide you with the option to choose an alternative
product of equal value or receive a full refund.
5. How can I request a refund for a quality issue or defect in the delivered product?
If you encounter any quality issues or defects in the delivered product, please notify us within 24 hours of
receiving the order. We may request supporting evidence, such as photographs, to investigate the issue and
process the refund accordingly.
6. Do you provide same-day delivery service?
Yes, we offer same-day delivery service for orders placed before the specified cutoff time. Please check our
website or contact us for the exact cutoff time.
7. Can I request a midnight delivery?
Yes, we offer midnight delivery service. However, advance booking is required. Please make sure to book your
order at least 24 hours in advance.
If you have any additional questions or concerns regarding our Cancellation and Refund Policy, please feel free to
contact us using the provided contact information.